Faq's

FAQ – East Texas Safety Supply Company LLC (Plain Text)

FREQUENTLY ASKED QUESTIONS Last updated: June 2026

WHAT PRODUCTS DO YOU SELL? We supply PPE and industrial safety gear including gloves, hard hats, safety glasses, high‑visibility apparel, first aid supplies, and jobsite equipment.
DO YOU OFFER BULK OR BUSINESS PRICING? Yes. Email us at sales@etxsafetysupply.com with your product list and quantities for a custom quote.
HOW LONG DOES SHIPPING TAKE? Standard shipping takes 3–7 business days. Expedited shipping takes 2–3 business days. Processing time is 1–2 business days.
DO YOU SHIP OUTSIDE THE UNITED STATES? Not at this time. We currently ship only within the United States.
HOW DO I TRACK MY ORDER? Once your order ships, you will receive an email with a tracking number.
WHAT IS YOUR RETURN POLICY? Unused, unopened items may be returned within 30 days. Used PPE, first aid items, and custom orders cannot be returned. Email sales@etxsafetysupply.com to start a return.
WHAT IF MY ORDER ARRIVES DAMAGED? Contact us within 48 hours with photos of the damage. We will work with the carrier to resolve the issue.
DO YOU OFFER LOCAL PICKUP? Not at this time. All orders are shipped.
WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards. All transactions are processed securely through Shopify.
HOW CAN I CONTACT CUSTOMER SUPPORT? Email: sales@etxsafetysupply.com Phone: (903) 668-8898 Address: 2309 Gilmer Road Ste 101 #1075, Longview, TX 75604